Frequently Asked Questions – Answers About WindHorse Arts Jewelry and More

Orders + Payments

• What payment methods are accepted?

• Can you gift wrap my order?

• I see a color I like, but not the style… how would I order that?

• I am purchasing multiple gifts and would like them sent to different addresses, can I do that?

• How can I check my order?

• Can I remove a saved payment method?

• Do you offer gift cards?

• I can’t login/forgot my password.

• How do I change or cancel my order?

Shipping + Returns

• When will my order ship?

• How long will me order take?

• Where do you ship to?

• What is your return policy?

• I’ve returned something, when will I get my refund?

• How do I track my order?

• Holiday shipping dates

• Can I return a special order/customized product?

• Will I be refunded return shipping costs?

Product Info + Care

• How do I know what necklace length I should order?

• How do I care for my WindHorse Arts jewelry?

• Do you have products tp help me take care of my jewelry?

• Help, I broke my jewelry! What should I do?

• How do I care for my WindHorse Arts dishes?

• Help, I broke a dish! What do I do?

The Work, The Studio & The Store

• Why did you name your business WindHorse?

• What are the raw materials you use and where do they come from?

• How do you make all those colors and how do you decide which ones to make?

• How do the colors get their names?

• How did you start your business?

• What is your favorite color?

• What is the best part of running your own business?

• Can I come work for you?

• What makes WindHorse Arts environmental and sustainable?

• Where can I see WindHorse Arts pieces in person?

• Can I visit the studio?

• Do you do custom work?

• Why do you send poems with every order?

• Do you offer workshops, so I can learn how to play with glass?

WindHorse Arts + Community

• What role does community play in your work?

• Do you make any charitable contributions?

• What are you doing to support racial and indigenous justice?

• How do you incorporate Diveristy, Equity, Inclusion and Belonging in your business?

Vinalhaven Island

• How did you discover Vinalhaven and why did you move there?

• How do I get to Vinalhaven

• Should I walk on the boat or bring my car? What about a bike?

• What oh what is there to do on Vinalhaven?

• Are there spots to go swimming?

• What about walking or hiking in the woods, are their trails?

• Where can I get something to eat?

• Can we visit North Haven?

• Where should I stay on Vinalhaven?

• What kinds of shops are on Main St and around town?

• Are there any museums or other points of interest?

• When and where are the outdoor markets?

• Are there any farms to visit on Vinalhaven and North Haven?

• Can we see a lighthouse - up close?

• Is there a good spot for a picnic on Vinalhaven?

• What’s the best way to get around on Vinalhaven?

My Life

• What does your typical day look like?

• What are these morning pages you talk about?

• Who’s your faithful sidekick?

• Why horses and how do you have horses on an island?

• What do you grow in your gardens?

• Do your ducks have names?

• What is your favorite meal to prepare for friends?

• What books are you reading?

If you didn’t see your question, it’s because we want to chat with you!

Drop us a note here